Are you giving your staff the tools to tame the lion? Put out the fire? Protect themselves and the patients? “We want to believe human violence is somehow beyond our understanding, because as long as it remains a mystery, we have no duty to avoid it, explore it, or anticipate it.” The Gift of Fear by Gavin Becker Many healthcare organizations are requiring employees to … Continue reading Defuse Crisis Situations with CPI Training (Nonviolent Crisis Intervention)